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ORDERING INFORMATION AND POLICY

ORDERING INFORMATION

On the Web
If you want to order through our SECURE online store, just add your desired items to your shopping cart and we will ship them to you.   
By Phone
Call us 5 days a week, 10am-6pm PST, at 1-925-945-7455

 

SHIPPING: Please allow one to two weeks before items are ready to ship as in many cases we create them here when we receive your order. If you need items in a hurry, please let us know and we will rush the order where possible.   If ordering 3 or more items please contact us regarding shipping costs as we may be able to consolidate and lower the rates.

Damaged Items:  Please report damage immediately and we will file a claim with the shipper. All originial boxes and packing materials must be kept.  Otherwise the claim will be denied by the shipping company and credit can not be issued.

Refund PolicyWe want our customers to be happy and will gladly refund any item returned in new condition within 14 days of receipt, no questions asked. Custom designed florals and shipping charges are excluded. 


Return PolicyPlease fill out the paperwork below enclose it with your order. It is very important to repack the item in its original packaging configuration to prevent breakage upon return. Be sure the item is secured as it was shipped. Items returned damaged cannot be refunded.

 

Name:------------------------------------. 

        Order No:____________

Address:____________________________________________

___________________________________________________

___________________________________________________

 

Comments:___________________________________________

 

Return to:  Silk Plant Design Center

                 2274 Oakvale Rd    

                Walnut Creek, CA 94597