On the Web
If you want to order through our SECURE online store, just add your desired items to your shopping cart and we will ship them to you.
Call us 5 days a week, 10am-6pm PST, at 1-925-945-7455
SHIPPING: Please allow one to two weeks before items are ready to ship as in many cases we create them here when we receive your order. If you need items in a hurry, please let us know and we will rush the order where possible. If ordering 3 or more items please contact us regarding shipping costs as we may be able to consolidate and lower the rates.
Damaged Items: Please report damage immediately and we will file a claim with the shipper. All originial boxes and packing materials must be kept. Otherwise the claim will be denied by the shipping company and credit can not be issued.
Refund Policy: We want our customers to be happy and will gladly refund any item returned in new condition within 14 days of receipt, no questions asked. Custom designed florals and shipping charges are excluded.
Return Policy: Please fill out the paperwork below enclose it with your order. It is very important to repack the item in its original packaging configuration to prevent breakage upon return. Be sure the item is secured as it was shipped. Items returned damaged cannot be refunded.
Return to: Silk Plant Design Center
2274 Oakvale Rd
Walnut Creek, CA 94597